Our Shipping Carriers

We have a good relationship with our shipping carriers, they understand the delicate nature of our products.  We have a 99.9% quality record with regard to shipping damage: we almost never see a damaged package.

We utilize the following shipping carriers for our shipping:

Country/Territory	Instruments	Accessories *prices vary by item - see listing
USA (lower 48 states)	UPS Ground FREE!	US Mail (Priority or First Class)
USA (Alaska and Hawaii)	USPS Priority Mail $30	US Mail (Priority or First Class)
Europe	USPS Express Mail $89 USD	USPS Global Priority Mail
Japan	USPS Express Mail $89 USD	USPS Global Priority Mail
United Kingdom	USPS Priority Mail $69 USD	USPS Global Priority Mail
Canada	UPS Ground or USPS Priority $35 USD	USPS Global Priority Mail

International Shipping

Our International customers should be aware of certain issues specific to shipping

1. Customs duties and import taxes are not included in our shipping cost and we do not collect them; they may be due at the time of delivery
2. We do not provide import tax and duty estimates; we ship to over 20 countries and hunderds of individual municipalities and we cannot keep up with the changing tax rules in each country
3. We must receive your phone number for international shipping documents!  Please provide this to us at the time of checkout.
4. Most international shipping options are taking 5-7 days once we ship, due to customs delays.  Please be understanding during the shipping period, and also in the feedback you provide.  We cannot control how long your item is in customs, and therefore we ask  you not leave us feedback regarding customs delays. 
5. Countries Where We Ship - Please read the table below.  It will tell you exactly whether or not we ship to your country.  If you purchase and your country is not in the "country to which we ship" column, your bid will be immediately cancelled. 

Countries We Ship To	Countries/Continents We Do Not Ship To
United States Canada Ireland France Germany Austria Spain Japan Sweden Switzerland Finland Denmark Italy Norway Belgium Netherlands United Kingdom Australia (accessories only) Iceland (accessories only)	Singapore Taiwan Indonesia South America Central America Africa China Russia Hungary Lithuania Thailand Bulgaria Poland Czechosolvakia Serbia/Croatia

Canada Specifics

For Candian buyers, we offer a choice between UPS and USPS. 

• You must let us know whether you prefer UPS Ground or USPS Priority Mail for your shipping.
• UPS Ground and USPS Priority are the same cost ($65 USD) and are both insured
• UPS has better tracking but charges an additional brokerage fee upon delivery;
• USPS does not charge the brokerage fee but has only limited tracking.
• We MUST receive your phone number for international shipping documents

Damage Claims

We rarely have to submit damage claims, our shipping carriers have a great track record, and coupled with our careful packaging, we almost never run into damage problems.  Occassionally, however, a package is damaged and it is important that you follow these steps to ensure that we can recover the value of your shipment and provide you a refund or exchange.  If you fail to cooperate with any of the items below, your ability to receive a refund or exchange will be affected:

1. If you receive your package and it looks damaged, DO NOT allow the carrier to leave without filling out a damage form.  This is CRITICAL.  Insurance will not pay a claim if the carrier does not acknowledge the damage in a report.  Be sure to get a copy of their report.
2. Take pictures immediately and send them to info@dallasusedguitar.com as well as information regarding the damage, and a scanned copy of the damage report.
3. Retain all packaging and do not disturb the contents of the package until the claim has been resolved.
4. Do not discuss the packaging with the carrier or offer your opinion as to the condition of the package.  Allow them to come and inspect the package.
5. If possible, leave the package in the carrier's custody until the claim can be filed.